FAQ
If you have any additional questions about Welly, please reach out.
GENERAL
INTERESTED IN WHOLESALE?
NEED HELP WITH RETURNS?
WANT TO WORK WITH US?
MY WELLY BOTTLE
What is Welly made of?
Is Welly actually made in the USA?
What is vacuum insulation?
What is the 2-in-1 cap, and how does it work?
What is the ceramic lining, and why does it matter?
Is Welly leakproof?
Is Welly BPA-free?
Will my Welly fit in a cupholder?
Where can I buy Welly?
When will my order ship?
CARING FOR MY WELLY BOTTLE
Is Welly dishwasher safe?
How do I hand wash my Welly, if I choose to?
Will my Welly rust or corrode?
How do I get rid of a lingering smell or odor?
Can I put my Welly in the freezer or microwave?
Can I use my Welly for carbonated drinks?
Will the color or finish scratch or chip over time?
RETURNS & EXCHANGES
What is your return policy?
How do I start a return or exchange?
Can I exchange my Welly for a different size or color?
Who pays for return shipping?
My Welly arrived damaged or defective. What should I do?
Do you offer a warranty?
How long do refunds take to process?
Are final sale or promotional items eligible for return?
ORDERING AND SHIPPING
Where does Welly ship to?
How long will it take for my order to arrive?
WHOLESALE
Who do I contact about selling Welly in my store?
